Frequently Asked Questions
Everything you need to know about shopping with Pearl River Mart
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns of unused and unopened items within 30 days of purchase. Please note that certain items, such as food products and personal care items, are final sale for safety reasons.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to reach our international fans soon.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are the items sold online the same as in your NYC stores?
While we strive to offer a wide selection online, our physical stores may carry unique or oversized items not available on the website. Conversely, we occasionally offer online-exclusive promotions.